Sector: Customer Services
Experience: 1 to 2 years
Customer Service Representative (s) are required in multiple cities of Pakistan for a leading telecom company. Graduates having 1 to 2 years of relevant experience are encouraged to apply for the CSR job in major cities of Pakistan.
Customer Service Representative (s) job role is to greet and treat the customers in cordial, courteous, respectful and professional manner. Provide timely feedback for process improvement for better customer handling and facilitation. This job is available in Muzaffarabad and Karachi.
- Greet and Treat the customers in cordial, courteous, respectful and professional manner.
- Comply with procedures in line with service manual and SOPs. Provide timely feedback for process improvement for better customer handling and facilitation.
- To ensure that all Products and Services related information is communicated as and when required.
- Provide timely resolution of complaints and provisioning issues. Ensure and escalate customer issues with
- Listen to customers, analyze their needs & offer solutions.
- To ensure all customer handling and service related KPIs are completely accomplished.
- To ensure that all assigned Sales Targets are achieved.
- Ensure authentic data entry in system without any errors/mistakes.
- Ensure complete system knowledge of applications.
- Ensure compliance to office timings and dress code.
- Ensure compliance for handling all customer related issues including Complaints, Sale, Billing and Cash collection
- Excellent communication skills in Urdu and English
- Courteous behavior
- Problem solving skills.
- Pleasant personality.
- Command on using MS
Apply at email@example.com
Kindly mention the job title “Customer Service Representative” in the email.
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