HTA

Call Center Agents

Call Center Agents Job in Karachi

Industry: Telecommunications

Sector: Call Centres

Location: ,

Qualification: Graduation

Experience: Fresh

Call Center Agents are urgently required in Karachi to serve a leading Telecom Company in Pakistan. Fresh Graduates who have Networking / IT knowledge and are below 27 years of age can appear for walk-in interview at our office on January 19th, 2017 (Thursday) between 11:00AM to 4:00PM. Fresh Candidates may also send their resume by email to saleha@hasnain.biz in order to get short-listed for the next interview cycle.

Our Office address and contact details are as below:
34/J/3, Block-6, PECHS Karachi.
Phone: +92-21-34301488/89 EXT 110

 

Responsibilities:

  • Obtains client information by answering telephone calls; verifying information.
  • Informs clients by explaining procedures; answering questions; providing information
  • Handle all incoming customer inquiries & complaints via Calls with utmost professionalism and ensure First Calls Resolution with high quality customer service at all times
  • Ensure that customer queries generated by him/her should be resolved in the specified Turnaround time (TAT) by following up on services requests.
  • Feedback/escalate any urgent /critical issues or problems to management on a timely basis.
  • Maintain confidentiality of the organization’s customers and data.
  • Contribute to manage team objectives through team work

 

Skills:

  • Strong interpersonal and customer services skills
  • Ability to work in stress hours
  • Must be passionate, dedicated and self-motivated.
  • Must have good communication skills
  • Must be regular and punctual
  • Basic Computer Knowledge
  • CCNA

 

 

Apply at saleha@hasnain.biz

Please mention the job title Call Center Agents in subject of your email.

 

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